recently carried out a survey to receive feedback from current clients and new clients. Here is an extract containing just some of the responses we received from the survey. If you would like to give us feedback on our services please fill out our feedback form.
Good relationship with account executive who make frequent visits to us and handle almost weekly calls to discuss any issues. Also very happy with the way the fleet is dealt with.
Relationship and confidence we have with d2 staff.
Staff are on the ball, issues are normally resolved quickly.
Every time we call, the person answering the call always tries to help.
Service from staff and price.
Really good service, the account executive is always in contact and arranges meeting well in advance, always explains everything fully to us.
Good friendly service, also good relationship with account executive. Prices are always good as well.
The account executive is very helpful, and a good person to contact with queries.
We do not review every year, and as d2 prices have always been competitive we do not feel the need to review. Also have built up relationship with account executive and trust that he finds us the best deal each year, therefore do not need to involve anyone else at renewal
Staff are quick and very pro-active with any issues that arise. We receive answers to queries and quotes very quickly.
Really good professional service and fantastic savings in the 1st year, never found the need to shop around as d2 offer what we need.
Good quick service, contractor forms complete and sent back to her the same day, makes her life easy as they are asked to complete a number of them.
Nice, friendly people on the phone. d2 offer good price and package compared to other quotes we have obtained.
Very professional attitude and presentation at first couple of meetings.
Weren’t looking to tender, persistence of d2 calling persuaded us to arrange an initial meeting. The integrity of the account executive at the meetings and subsequent calls made them realise that they weren’t getting the best deal from existing broker. Would not give existing broker a 2nd chance even though they said they could match the d2 quote.
Great Price reduction on existing premiums with our old broker
d2’s first call made us meet with the Account Executive (we would not have considered alternative if d2 hadn’t called us). The subsequent quote from d2 was far less than our previous broker, so when the existing broker asked for a second chance, we refused as d2 had done so much work in obtaining a competitive proposal.
Good approach and their proposal was really competitive
Good price, had issue with previous policy which d2 were able to quickly sort out.
Competitive premium proposal made us move to d2, very happy with service so far, recently moved premises and d2 were very helpful.