Good relationship with account executive who make frequent visits to us and handle almost weekly calls to discuss any issues. Also very happy with the way the fleet is dealt with.
Relationship and confidence we have with d2 staff.
Staff are on the ball, issues are normally resolved quickly. Every time we call, the person answering the call always tries to help.
Service from staff and price.
d2's first call made us meet with the Account Executive (we would not have considered alternative if d2 hadn't called us). The subsequent quote from d2 was far less than our previous broker, so when the existing broker asked for a second chance, we refused as d2 had done so much work in obtaining a competitive proposal.
Weren't looking to tender, persistence of d2 calling persuaded us to arrange an initial meeting. The integrity of the account executive at the meetings and subsequent calls made them realise that they weren't getting the best deal from existing broker. Would not give existing broker a 2nd chance even though they said they could match the d2 quote.
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